Accounts

Setting up new accounts for your librarians is quick and easy once you know the default privileges that the Ask?Away group uses. You can of course experiment on your own as you can edit account privileges at any time. In general it's a good idea to restrict the number of accounts you set up to those librarians who will be active in the system. It just saves you as the administrator headaches in the future when you're trying to delete or account for one of your librarians on the system. You might also want to create a generic shared account for those librarians who rarely use the system or to use in Practice sessions

Below you can see a screen shot of a typical Ask?Away account form filled out. To reach this form log in with your Administration Autho. Then on the Accounts link in the lower left hand corner. Here's the fields and our standard answers:

• Librarian's Name, First then Last
• Librarian's E-mail address
• Screen Name, the name that the patron sees, use both a name and a library name please
• Institution Report, choose View so they can see the report
• Profile, choose Edit profile if you want them to be able to update your Profile
• Ask A Librarian, Choose Ask Administrator so they can route questions to other librarians
• Knowledge Base (Ask?Away), choose Edit/Delete KB if you want them to have that ability
• KB (QP Global), choose Add/Submit if you want them to submit transcripts for possible inclusion in the Global Knowledge Base
• Type, from the drop down choose Global as all our Chat monitoring librarians cover fully. Note choosing Global moves all the queues, except Spanish and Gov Info, to the Current Access box
• Be sure to click the Submit button when you're finished

Account Form