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Page history last edited by Mark Beatty 11 years, 12 months ago

Welcome

AskAway AskAway is a consortium of Wisconsin libraries formed to offer Virtual Reference services to the library patrons of Wisconsin. AskAway recently switched from using the QuestionPoint/247 Reference system to the LibraryH3lp service to deliver chat based virtual reference to their patrons. Each of the participating libraries are participating in a combined stand alone and shared state-wide chat-based reference service. Staffing coverages are being developed as the AskAway consortium re-invents itself utilizing the new LibraryH3lp service.

AskAway participating libraries comprise all types and sizes. The consortium is open to any Wisconsin library to join. For implementation and training information, contact Mark Beatty (mbeatty at wils.wisc.edu).

Use this wiki to help AskAway librarians and patrons make effective use of virtual reference.

Continuing the Consortium

Attached find the report of our successful meeting on September 16th, 2011.

wivrmeeting1report.docx

In addition please note the pre-meeting survey results are available here:

http://lepton.wils.wisc.edu/virtmeet/surveysummary.pdf

Stay tuned for announcements about next steps for continuning virtual reference services in Wisconsin, including the date for our next meeting.

Find here now the Virtual Reference Pricing Report to help us make those financial decisions about continuing the consortium.

WiVRPricingOptions.docx

If you notice information that is out of date or a link that is broken, please leave a comment and it will be fixed as soon as possible.